Keepr Deleting your account removes it and everything in it, permanently. This page is about doing it deliberately rather than discovering something afterwards.
Export first#
Do this before anything else. Deletion can't be undone, and once it's done there's nothing to retrieve.
Export everything prepares a full copy — your photos and videos plus your account information — and emails you a link, usually within half an hour. It costs nothing and works on every plan.
Take the twenty minutes. People who regret deleting an account almost never regret having a copy.
How it works#
You start it from within the app, and Keepr emails a six-digit code to your account address to confirm it's really you.
The code lasts 15 minutes, and you get five attempts before it's invalidated and you need a fresh one. There's no password to re-type — the emailed code is what proves it's you.
What's removed#
Your account, and the things attached to it:
- Your photos and videos, and your albums
- Your posts, comments and likes
- Your messages
- Your saved items and notifications
- Your circle and Family Hub memberships
- Invitations you sent, and any share links you created
Any active subscription is cancelled, and your sign-in is removed — so the email address is free to start a fresh account with later if you ever want to.
It's permanent#
There's no grace period and no recovery window. When it's done, it's done.
Sort out shared spaces first#
Two situations to handle before you delete, because they involve other people:
If you're a Family Hub's billing admin, hand billing to another admin or close the hub first. A hub whose payer has vanished is a problem for everyone still in it. See Admins and members.
If your photos are part of a family's shared archive, consider whether they should stay with the family rather than go with you. You can give photos to someone so they remain in the hub under their ownership — a kinder outcome than a shared album losing years of pictures.
If you only want to stop paying#
Deleting your account isn't the way to do that. Moving to the free plan keeps your library and stops the payments; if you're over the free limit you'd become read-only rather than lose anything. See If a payment fails.
Similarly, if the goal is to stop emails, each stream has its own unsubscribe — see What Keepr records about you.
If you'd rather talk to someone#
If you're leaving because something went wrong, support would genuinely rather hear about it than lose you quietly. That isn't an obstacle in the way of deleting — the option stays exactly where it is.