Keepr Help
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Keepr Help

How Keepr works, what happens to your photos, and who can see them.

1
What is Keepr
A private place for your family's photos and videos, with no ads and no public side.
 2
Start with your household
Invite the two or three people closest to you into a Family Hub. That's already the whole product, and it's free.
 3
Who can see your photos
There are five ways someone reaches an album, and nothing outside them.

All help pages

63 pages

Getting started

What Keepr is, how it's put together, and the one thing worth doing first.

  1. What is Keepr
  2. How Keepr is organised
  3. Start with your household
  4. Create your first album
  5. Where Keepr works

Privacy and sharing

Who can see your photos, what Keepr records, and what the AI does and doesn't do.

  1. Who can see your photos
  2. Hide a photo from a circle
  3. Privacy inside a Family Hub
  4. Share with someone without an account
  5. What Keepr records about you
  6. How search understands your photos
  7. Are my messages private

Family Hubs

A shared space with one storage plan that your household uses together.

  1. What is a Family Hub
  2. Starting a hub
  3. Inviting people to your hub
  4. Shared and private hub albums
  5. Moving an album into a hub
  6. Admins and members
  7. Hub storage and billing
  8. Leaving or being removed from a hub
  9. If the hub payment stops
  10. If something happens to the hub admin

Albums and circles

How photos are organised, and how you show them to people beyond your household.

  1. Albums
  2. Circles
  3. Sharing an album with a circle
  4. Who can do what in an album
  5. Invitations
  6. Connections

Photos and videos

Adding them, what happens to them, and finding them again years later.

  1. Your personal library
  2. Adding photos and videos
  3. Photo and video quality
  4. Print-ready originals
  5. Free up space after printing
  6. Duplicate stacks
  7. Searching your library
  8. On this day
  9. Saved photos

Staying in touch

The timeline, Moments, chat, notifications, and putting an album on a television.

  1. The timeline and posts
  2. The Keepr Chain
  3. Moments
  4. Circle chat
  5. Notifications
  6. Watch on a TV

Your photos

Who owns a photo, how to get copies out, and how to remove things.

  1. Ask for photos of you
  2. Give your photos to someone
  3. Download your photos
  4. Export everything
  5. Deleting photos and albums
  6. Deleting your account

Plans and billing

What's free, how storage is counted, and what happens when a payment doesn't go through.

  1. What's free
  2. Choosing a plan
  3. How storage is counted
  4. If a payment fails
  5. Cancelling

Troubleshooting

When something isn't doing what you expect.

  1. I can't see photos that should be there
  2. Upload problems
  3. Invitation problems
  4. A video won't play
  5. Contact support

Reference

Formats, limits, settings and what the words mean.

  1. Supported formats
  2. Limits at a glance
  3. Your profile and settings
  4. Glossary