Keepr A card expires, a bank blocks a payment, someone changes accounts. It happens, and it shouldn't put a family's photographs at risk.
Nothing is deleted#
This is the part worth stating first, because it's the fear: your photos are not deleted when a payment fails. Not immediately, and not at the end of the grace period.
The hub becomes read-only — everything stays exactly where it is, visible to every member and downloadable — while the payment is sorted out. You currently get 30 days in that state.
What read-only means#
You can:
- See every album and every photo, as before
- Download individual photos, whole albums, or a full export
- Keep using everything else in Keepr that isn't the hub
You can't add new photos to the hub until the subscription is active again.
That split is deliberate. Blocking uploads applies pressure to fix the payment; blocking access would hold a family's memories hostage, which is the thing we think is wrong with how some products handle this.
Fixing it puts everything back#
Updating the payment method restores the hub immediately. Nothing needs re-uploading, nothing was moved, and no settings are lost — the read-only state simply lifts.
Get your photos out if you'd rather not continue#
If the answer is that the family doesn't want to keep paying, that's a legitimate outcome and read-only exists partly to make it survivable. Download what matters before you stop:
- Download your photos — individual photos or a whole album
- Export everything — a full copy, emailed as a link
Everyone in the hub can do this, not just the admin.
Who gets told#
The billing admin. If they're not the person who would actually act on it — a parent who set the hub up years ago and rarely opens the app — hand billing to another admin now rather than finding out during the grace period. See Admins and members.