Keepr Help
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Troubleshooting

When something isn't doing what you expect.

Most Keepr problems turn out to be one of four things: a photo that's there but not where you're looking, an upload that stopped, an invitation that never arrived, or a video still being processed.

Each has a page below. If none of them fits, contact support — a real person reads it, and an unusual problem is more useful to us than a common one.