Keepr Invitations are where family sharing most often stalls, and it's almost never because someone decided against it.
They haven't accepted#
Check the address. A typo, an old work address, an account they abandoned years ago — this is the single most common cause.
Check spam. An email from a service they've never heard of, containing a link, is exactly what spam filters are built to catch.
Send it another way. Rather than resending the email, send them the link directly through whatever you'd normally message them on. That one step recovers more stalled invitations than anything else, because it arrives somewhere they're actually looking.
For album and circle invitations you can see whether it's been opened, which separates "saw it, hasn't got round to it" from "never arrived". Hub invitations show only whether they've accepted.
It expired#
Invitations last about a week. If yours lapsed, send another — there's no limit.
They accepted but can't see anything#
Check what they were invited to:
- A circle invitation shows them albums shared with that circle — if none are shared yet, there's nothing to see, and that's the usual explanation.
- An album invitation shows one album, not your library.
- A hub invitation shows the hub's shared albums, but not anything a member has marked private to themselves.
See Who can do what in an album.
They don't want another app#
They don't need one. Keepr works in a browser on any phone or computer, and they can carry on that way indefinitely.
If they won't create an account at all — a real and reasonable position — use a share link instead. No account, nothing to install, opens in any browser.
For an older relative, that's often the right answer rather than a fallback.
The link doesn't work for them#
Check whether the invitation was already accepted by someone else, or revoked. A bundled invitation link can be revoked at any time, and expired links stop working immediately.
Nobody in the family is joining#
If it's not one invitation but the general pattern, the problem usually isn't the invitations — it's that you're inviting the wrong people first. Start with the two or three people you live with rather than the whole extended family: Start with your household.