Keepr Downloading an album gives you that album. An export gives you everything.
What's in it#
Your photos and videos, plus the information Keepr holds about your account — your profile, the circles you're in, your memberships.
It's the thing to use when you want a complete copy rather than a particular set of pictures: before leaving, for a backup, or simply because you'd like to know you have one.
How it works#
You request it and Keepr prepares it in the background. When it's ready — usually within half an hour — you get an email with a link.
You don't have to keep the app open or wait on a screen. A large library takes longer than a small one, and neither requires you to sit there.
The link lasts 7 days#
Long enough to download it at your convenience, short enough that a link to your entire library isn't sitting in an inbox indefinitely.
After 7 days the prepared file is removed. You can request a fresh export whenever you like — there's no limit and no cost.
It doesn't change anything#
Exporting is a copy. Nothing is removed, nothing moves, nobody is notified, and your albums carry on exactly as before.
Available on every plan#
Including free. Getting your data out isn't a paid feature, and it isn't something we'd make harder as a retention tactic — an archive you can't leave isn't an archive.
When to use it#
- Before deleting your account. Deletion is permanent, so export first. See Deleting your account.
- Before leaving a Family Hub, if you want the shared albums as well as your own.
- As a periodic backup. A copy that doesn't depend on any subscription is worth having, from any service.
- If a payment has failed and you're not sure you'll continue — read-only accounts and hubs can still export. See If the hub payment stops.
Photos other people own#
An export contains your account's data. Photos someone else uploaded into a shared album are theirs, not yours, so if you want those, either download them or ask for ownership before exporting.