People leave hubs. Households change, someone sets up their own, a relationship ends. What happens next is designed so nobody loses photos in the process, on either side.
Thirty days to wind down#
Whether you left or were removed, the hub turns into a wind-down view for 30 days. You can see what you contributed, download it, move it into your own storage, or delete it. Adding and editing are paused, and you won't see the members list or the hub's albums as you did before.
The 30 days exist for one reason: losing access to a family archive with no notice is the complaint people make about other products, and it's avoidable. If you've already got what you need, you can end it early rather than waiting it out.
Before it ends, the useful things to do are download your photos or export everything.
What you added comes with you#
After 30 days, every photo and video you uploaded moves into your own Keepr storage. They arrive as ordinary personal albums, named after the hub albums they came from.
Nothing of yours is deleted. If your own storage doesn't have room, the move still happens and you end up over your limit rather than losing anything — sorting that out afterwards is a better problem than the alternative.
This includes photos you added to albums somebody else created. The rule is who uploaded a picture, not who made the album it sits in.
What other people added stays#
Anything other members uploaded stays in the hub, including inside albums you created.
Those photos are part of the shared record of the household, and other members have been looking at them for as long as they've been there. Your leaving shouldn't take holidays and birthdays out of everyone else's albums. So an album you made carries on in the hub with their photos in it; if it turns out to be empty once yours have gone, it's cleared away.
The hub's admins are told what left#
When your photos move out, the hub's admins get an email saying how many left, how much storage that freed, and which albums are smaller as a result. It also says plainly that nothing belonging to anyone else moved.
They're told whether the thirty days ran out, you left early, or you moved your own photos out yourself — the photos leave the hub either way, and the people who stay shouldn't find out by noticing an album has got smaller.
Members who aren't admins aren't emailed about it. Everyone in a hub is affected when somebody leaves, but a message to everybody about every departure is the kind of noise that ends with people turning notifications off altogether.
If you're the billing admin#
You can't simply leave. Billing has to be handed to another admin first, or the hub deleted — otherwise a hub would be left with a subscription nobody controls.
If you're the only admin#
You can't leave without promoting someone else first. A hub with no admin can't be managed by anyone: no invitations, no removals, no plan changes.
This is also the argument for adding a second admin long before you need one — see Admins and members.
Photos of you that someone else uploaded#
Leaving doesn't transfer ownership of anything. If there are photos in the hub that you want to own rather than just download — pictures of your children someone else uploaded — you can ask for them, and the owner decides.
See Ask for photos of you. It's worth doing before you leave rather than after.