Keepr Work down this list — it's roughly in order of how often each turns out to be the answer.
1. It's in a stack#
Near-identical shots are grouped behind one tile with a count. If you took eight and see one, that's why.
Nothing was deleted. Open the tile to see every copy. See Duplicate stacks.
2. A filter is still applied#
Search filters persist more than people expect. If you filtered to one album, one person or a date range earlier, that narrowing may still be in effect.
Clear the filters and look again.
3. The photo is hidden#
A photo can be hidden from particular circles. If you're in one of those circles, you won't see it — and the person who hid it will, which is why they may insist it's there.
Hidden photos are also never included on share links, so an album shown to someone via a link legitimately has fewer photos in it.
4. You don't have access yet#
An album appears once you can reach it, which needs one of: you created it, you're in a circle it's shared with, you're in the Family Hub it lives in, or you were invited to it by name.
The most common version of this is an invitation you haven't accepted. Check your invitations — until one is accepted, nothing from it shows up.
5. It's still uploading or processing#
A recent upload may still be finishing, and videos take longer than photos because they're converted for playback. See Upload problems.
6. You're looking at the wrong space#
Personal albums and Family Hub albums are separate. If you have more than one hub, check you're in the right one — this is a very common false alarm.
7. Someone removed it#
Deleting is permanent and applies to everyone, so a photo genuinely deleted by its uploader or the album's owner is gone. See Deleting photos and albums.
If the counts disagree with the grid#
Report this one. If an album's header says it has hundreds of photos and the grid says there are none, that's not any of the above — it means two parts of Keepr disagree about your access, and it's a bug rather than a setting.
Contact support with the album name. That exact symptom has been a real fault before, and it's the kind of thing we want to hear about immediately rather than have someone quietly assume their photos are gone.