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Admins and members

A Keepr Family Hub has members, who use it, and admins, who manage it. Admins invite and remove people, set what members can do in each album, and change the plan. Any admin can promote a member, and every hub should have at least two admins so it doesn't depend on one person staying reachable.

A hub has two roles, and most of what matters is in one sentence: members use the hub, admins manage it.

What members can do#

  • See and add to the hub's shared albums
  • Create their own albums in the hub, shared or private to them
  • Delete photos they uploaded, unless an admin has switched that off for a particular album
  • Leave the hub

Members can't invite people, remove people, or change the plan.

What admins can additionally do#

  • Invite and remove members
  • Promote other members to admin
  • Set what members can do in each album — downloading, sharing outside the hub, deleting their own uploads
  • Move the hub between plans

One admin is also the billing admin, who handles payment. That person can't simply leave the hub — billing has to be handed to someone else first, or the hub deleted.

Every hub should have a second admin#

This is the part of the page worth acting on.

A hub with one admin depends entirely on that person: their phone, their email address, their availability. If they lose access, nobody can invite anyone, remove anyone, or manage the plan — and the family's photos sit in a space nobody can administer.

Promoting your partner takes seconds. Do it when you create the hub, not when you need it.

Keepr enforces the minimum version of this: the last admin can't leave without promoting someone first, because a hub with no admin can't be managed by anyone. But that's a floor, not a plan — it doesn't help if the single admin is unreachable rather than leaving deliberately.

What to do if that's already happened is covered in If something happens to the hub admin.

Per-album permissions#

Some controls are set per album rather than per person, so a hub can hold albums with different rules:

Setting What it controls
Member uploads Whether members can add photos to that album
Member downloads Whether members can download its photos
Member sharing Whether members can share it outside the hub
Delete own uploads Whether members can delete photos they added

Defaults are permissive — a shared family album should behave like a shared family album. Tighten them where a particular album needs it rather than as a general posture.

Common questions

Can a hub have more than one admin?
Yes, and it should. An admin can promote any member.
Can the last admin leave the hub?
No. You have to promote someone else first — otherwise the hub would be left with nobody able to manage it.
Is the person who pays the same as the admin?
One admin handles the payment. There can be other admins who manage the hub without being responsible for billing.
Can a member stop other people deleting their photos?
Photos can only be deleted by whoever uploaded them or by the album's owner. Hub admins can also switch off members deleting their own uploads in a given album.

Related

Last reviewed 2026-07-29