Keepr Help
Contact support

Adding photos and videos

Keepr accepts the photo and video formats phones and cameras produce, including HEIC from iPhones. There's no cap on how many you can add at once and no limit on how long a video can be — a longer video simply uses more of your storage. Uploads resume where they left off if the connection drops, and on the Android app they continue in the background.

What you can upload#

Photos in JPEG, PNG, HEIC, HEIF, GIF, WebP, BMP and TIFF — HEIC being what modern iPhones produce, so there's nothing to convert first.

Videos in MP4, MOV, AVI, MKV and WebM.

How many, and how long#

No cap on how many at once. Select an entire holiday if you want to.

No limit on video length. A five-second clip and a forty-minute school concert are both fine; the long one simply uses more of your storage. Charging by space rather than by minutes is the honest way round — a long video is more data.

There's one exception, and it's a kindness rather than a limit: if your phone is below 20% battery and not charging, a single selection is trimmed to 150 items and you'll see a note saying so. Between 20% and 35% you get a warning but nothing is trimmed. Uploading is one of the most power-hungry things a phone does, and a flat battery mid-upload helps nobody.

If your connection drops#

Uploads resume where they left off rather than starting again, so a train tunnel costs you a few seconds instead of the whole batch.

On the Android app, uploads also continue in the background while you use the phone for something else. In a browser, keep the tab open.

Where they go#

Into whichever album you choose, and that choice matters more than any other setting: an album in a Family Hub uses the hub's shared storage and is visible to its members, while a personal album uses your own storage and is yours alone.

See Create your first album and Moving an album into a hub.

What happens next#

Keepr prepares each photo and video for browsing — see Photo and video quality — and then two things happen quietly in the background:

  • Near-identical shots are grouped. A burst of eight becomes one tile with a count, so it doesn't bury the rest of the day. Nothing is deleted. See Duplicate stacks.
  • Photos become searchable by what's in them, on the larger plans. See Searching your library.

Neither needs anything from you, and neither sends your photos to another company.

Dates#

Keepr uses the date a photo was taken, from the photo's own information, rather than the date you uploaded it. So adding a decade of old photos puts them in the right years rather than dumping them all on today.

If a photo has no date recorded, or the wrong one, you can set it yourself.

Common questions

What formats can I upload?
JPEG, PNG, HEIC and HEIF from iPhones, GIF, WebP, BMP and TIFF for photos; MP4, MOV, AVI, MKV and WebM for video.
Is there a limit on how many photos at once?
No. The only exception is a battery protection: below 20% and not charging, a single selection is trimmed to 150 items with a note.
How long can a video be?
There's no time limit. A longer video uses more of your storage, which is the honest way to charge for it.
Can I upload from a computer?
Yes, and it's usually the easiest way to add a large number at once.

Related

Last reviewed 2026-07-29