Keepr Someone else took the photograph of your daughter's first day at school. It's in a shared album, it's lovely, and it isn't yours.
You can ask for it.
What a request does#
You pick the photos and ask the person who uploaded them. They see the request and either agree or decline.
If they agree, ownership moves to you. The photo stays exactly where it is — same album, same people can see it — but it's now yours, which means:
- It's yours to keep, move or delete, even if they later leave the hub or the circle.
- If they leave and take their photos with them, this one stays with you.
Nothing happens without agreement#
The owner has to approve. There's no way to take a photo unilaterally, and there shouldn't be — someone else's album is theirs.
If they decline, nothing changes and you can still see and download the photo exactly as before.
The window#
A request lasts 7 days. One reminder goes out partway through, and if it isn't answered it lapses quietly rather than sitting pending forever.
You can send another one later. An unanswered request usually means a missed notification rather than a refusal.
Asking versus downloading#
They solve different problems, and it's worth knowing which you actually want.
Downloading gives you a copy on your device or computer. Do this if you want the file — for printing, for a backup, for sending to someone.
Asking for ownership makes the photo yours inside Keepr. Do this if you want it to be part of your archive permanently, independent of whoever uploaded it.
If it matters, do both. They're not alternatives.
The storage side, which depends on the album#
Ownership only carries a storage cost in some albums, and it's worth knowing which before you ask for hundreds of things.
In a personal album where everyone pays for what they upload, taking ownership takes on the cost: a large batch of videos will use real space in your allowance, and if you have no room the owner's approval is refused rather than silently overrunning your plan.
In a personal album whose creator pays for everything in it, the creator carries the cost whoever owns an individual photo, so nothing changes on either side.
In a Family Hub album, the photos use the hub's storage rather than anyone's personal allowance — see Hub storage and billing.
Stacks#
If a photo is the top of a stack of near-identical shots, you'll be asked whether you mean just that photo or all of them.
Before someone leaves#
If a hub member is about to leave and there are photos of yours among their uploads, ask before they go rather than after. It's the same request either way, but it's easier while everyone is still in the same space and paying attention.